No one likes experiencing IT problems, us included. This is why we have a dedicated IT help desk to quickly troubleshoot and resolve issues.
Outsourcing IT help desk services creates a more productive atmosphere for employees. After all, less troubleshooting, means more gets done.
By monitoring KPIs, our IT help desk services can effectively measure and improve response times, resolution rates, and overall user satisfaction. These metrics help ensure that our support services are both efficient and continually improving, leading to better productivity across the board.
Reducing Downtime and Operational Costs
Saves Valuable Time
We found a study that shows employees spend an average of 22 minutes every day troubleshooting computer issues themselves. That adds up to 91 hours per year for full-time employees.
We can only imagine how much more businesses could accomplish with 91 hours per employee. A few ways having an outsourced IT help desk saves time include:
- Less time troubleshooting
- Problems are solved faster by professionals
- Help desk workers find underlying problems
- Assist with regular maintenance tasks
Streamlining IT Support Processes
Help At All Hours
Even when businesses have IT staff, clients tell us how difficult it is to get 24/7 IT support. We work with technology, so we know firsthand that things don’t only break from 9 to 5 on weekdays. IT help desk services are there to help the employee who has to work overtime on a major project on a Saturday night when the network suddenly goes down.
Efficiency in Problem Resolution
Create Proactive Solutions
We often see IT help desks mistaken for general IT support. IT help desk services encompass much more. The truth is, that these services gather data when people contact them. For instance, we may notice from three different incidents that there is a larger underlying issue. Until that is fixed, the users’ issues will worsen. We’ll contact the business, inform them about our findings, and give them the steps to remedy the situation.
In addition to troubleshooting, IT help desk services can also assist businesses in managing their software needs. Properly managed software can prevent a myriad of issues before they arise, ensuring seamless operations and improved performance. The IT help desk can provide recommendations for the best software tools and ensure they are kept up-to-date and secure.
Better IT Management
Prioritized Support
Everyone believes their problem should be the highest priority. IT help desk staff are trained to effectively triage tasks to ensure the most urgent issues are addressed first. For instance, we’d address network connectivity problems that affect the entire business over an individual computer. It’s not uncommon to have multiple issues at once. Knowing how to prioritize saves valuable time.
Interested in learning more about how IT help desk services can benefit your business? Contact us today to see how we can help.