Culture at ISOutsource

Hi! I am the Senior Director of People Experience and I am so proud to be part of ISOutsource at this exciting time. Our trajectory is headed up, up, and away! You can find me in the Bothell office working on leadership development, people programs, compensation modeling, and being a partner to our team members.

The People Experience team works hand in hand with our Culture Club which is made up of Team Members of all tenure and departments. We actively work on our culture to make ISOutsource an awesome place to work. I am humbled to help team members be their most authentic selves making work more enjoyable, meaningful, and supportive.

Staci Botts
Senior Director of People Experience

Hi all, my name is Rikki Grimsley and I am the People Experience Manager here at ISOutsource. This basically means I am the Swiss Army Knife of the People Experience Team; I do a little bit of everything. One of my favorite parts of my job is recruiting. I am always looking for team members to add to our growing team. ISOutsource is an AMAZING company to work for!

Want to know more? Find me on LinkedIn! I love to talk to potential candidates about our innovative team, fantastic benefits, growth opportunities, and much more. If you happen to be in our HQ Office, stop by and say Hi. My dog Grim comes to work with me daily, he would gladly share his toys with you if you don’t mind a little slobber!

Rikki Grimsley
People Experience Manager

Hello, my name is Jessica McDonald and I am the People Experience Coordinator here at ISOutsource. I am here to ensure that my coworkers and teammates have all the tools and resources they need to be successful. Whether you are in-office or remote, I am a great starting point for any professional or personal (our outside lives matter so much too!) needs you may have.

I find joy in assisting others to become successful and would love to support you in your career path! Once you join our team, I am here for you from the start to the finish of your journey, don’t hesitate to reach out!

Jessica McDonald
People Experience Coordinator

Hello, my name is Karen Melwani and I am the Office Assistant at ISOutsource. I am the first point of contact for our visitors and happy to help with a smile! I provide administrative support to our team and ensure a smooth day-to-day operation of our office. Whether you are working in the office or working remotely, I’m happy to assist!

Karen Melwani
Office Assistant

My name is Janette Forno, and I hold the position of Client Service Manager at ISOutsource. As an advocate for our clients, I strive to improve everyday tasks, workflows, and processes to enhance the client experience. Additionally, I advocate for our team members, ensuring their needs are met to foster a successful work environment. I have been with ISOutsource for nearly five years, and I am motivated to stay by the continuous efforts made to provide exceptional client service and employee satisfaction. The positive strides we take on a daily basis make me feel valued, and I appreciate the career growth opportunities available not only to me but also to my colleagues. Collaborating with my peers and tackling challenges is what I look forward to at work the most. The culture at ISOutsource is friendly, encouraging, empowering, and trustworthy, which contributes to a flourishing work community. One of the things that bring me the most happiness about working here is being surrounded by peers who make every day enjoyable and contribute to building a successful team.

Teamwork is the most important lesson I’ve learned at ISOutsource. Despite the occasional challenges, having a dedicated team focused on our clients’ success makes the experience enjoyable. While I don’t have any specific funny or interesting stories to share, I would wholeheartedly recommend ISOutsource to anyone seeking a job. The team members are fantastic, and there are numerous opportunities for career growth.

Janette Forno
Client Service Manager